![]() ![]() You have the flexibility of including task modules to simplify complex sets of information.įor example, if your app is a design tool with multiple collaborators, a shared bot that notifies all users helps to build user engagement.Īdditionally, a chat bot can be an easy replacement for emails and phone calls to IT or HR departments. The conversation is just between the bot and your user. One-to-one conversational bots are one of the more open-ended features in Teams. Tasks like creating and sharing a sales call report, tracking your project timeline, reserving common resources, submitting help desk requests, expense reports are repetitive tasks. Use apps for sending polls, letting people share feedback with each other, enabling connection, and communication. Teams is a social platform custom social-focused apps encourage your team to extend your company culture into your collaboration space. You can even push information to a targeted audience based on an event or action in an external system. Teams lets you do all these tasks directly within the Teams client. Most successful Teams apps involve pulling information from another system, having a conversation about it, and letting users take action. Here's why Teams is best suited for your app needs: The benefits of building apps span from meeting organizational goals to increasing internal productivity. ![]() Create something brand new or integrate an existing app, and you utilize benefits of Teams platform for your particular business needs. Apps are how you extend the capabilities of Team platform to fit your requirements. Teams apps help your collaborative workspace to be more productive by bringing key information, common tools, and trusted processes to where people increasingly gather, learn, and work. You can meet all of these scenarios with Teams apps and enhance collaboration within your Teams across Microsoft 365. Take a look at these example developer personas and app scenarios: Create something brand new for Teams or integrate an existing app. You can build apps with Teams platform by extending app capabilities to fit your needs. Simplify tasks with bots, such as Q&A and helpdesk Make your app discoverable on Teams store ![]() Let's look at some areas where an app helps to meet a business need. A well-placed app helps build a cohesive environment for external and internal business needs. But that's not all! Apps are the meeting place for people to work together. Organizations use it to connect with their customers, provide services, and share information. Concise communication, integration with necessary services, and on-the-go accessibility is why organizations are increasingly choosing to rely on apps. Driving organizational goalsĬollaboration and communication are key for an organization. A personal app enables a one-on-one communication and a shared app lets multiple users share app space to collaborate. These apps expand the value of the Teams collaborative experience for users.Īpps can be personal or shared. You can extend Teams apps to work on Outlook and Microsoft 365 App, too. Teams apps can be tabs, bots, or message extensions or any combination of the capabilities. To set up the integration, please install the Microsoft Teams app on the Freshdesk marketplace, and also every agent must install the Freshdesk app on Microsoft Teams.Microsoft Teams offers a collection of apps that are provided by Microsoft or external services. Connect with teams outside of Freshdesk without switching applications. Automate ticket workflows based on specific conditions like ticket priority, subject, etc, and instantly notify channels in Microsoft Teams whenever a ticket is created or updated.Ħ. Quickly access customer details, respond to queries, and add private or public notes.ĥ. Get instant alerts from Freshdesk on Microsoft Teams for ticket assignments, customer replies, priority changes, etc.Ĥ. Create, view, and update support tickets directly on Microsoft Teams.ģ. ![]() Connect Freshdesk and Microsoft Teams accounts in simple steps.Ģ. Here’s what you can do in Microsoft Teams after successful Freshdesk integration:ġ. With this integration, stay updated on the tickets assigned to you in Freshdesk, quickly share support tasks with any team, and resolve issues faster. The Microsoft Teams app for Freshdesk makes cross-team collaboration effortless and frictionless. ![]()
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